Shipping policy

Effective date: July 11, 2026

Roosebeck ships from Palm Bay, Florida. All orders ship free within the continental United States. Orders to Alaska, Hawaii, Puerto Rico, and U.S. territories, are charged calculated shipping at checkout. Most orders ship within 1 to 2 business days and arrive in 3 to 7 business days.

Free standard shipping on all orders

Orders from Roosebeck.com ship free via standard delivery within the continental United States. The discount applies automatically at checkout. No code is required.

Processing time

We process orders Monday through Friday, excluding U.S. federal holidays. Most orders ship within 1 to 2 business days. Larger instruments and orders placed during peak periods may take an extra day.

You receive a shipment confirmation email with tracking as soon as your order is on its way.

Delivery time

Standard delivery within the continental United States typically takes 3 to 7 business days after the order ships. Florida and Southeast addresses are usually faster. West Coast addresses sit at the longer end of the window.

Delivery times are carrier estimates, not guarantees. Weather, peak holiday volume, and carrier delays can affect transit time.

Carriers

We ship most orders via FedEx Ground and FedEx Home Delivery. USPS Ground Advantage and USPS Priority Mail may be used for smaller packages. Carrier selection is at our discretion based on package size, weight, and destination.

Where we ship

We ship to all 50 states, including Alaska and Hawaii. International shipping is not currently available through Roosebeck.com. If you are outside the United States, email info@roosebeck.com.

Alaska, Hawaii, Puerto Rico, and U.S. territories

Free shipping does not apply to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories. All orders to these destinations are charged calculated shipping at checkout based on weight, dimensions, and destination.

Signature on delivery

Orders over $500 require an adult signature at delivery. This protects your instrument and protects you against package theft. If you will not be home, you can use the carrier's notification system to authorize delivery without a signature. Doing so transfers responsibility for any porch loss to you.

Tracking your order

Once your order ships, you receive an email with a tracking number and a link to the carrier's tracking page. You can also view tracking by logging into your account on Roosebeck.com and visiting Order History.

If you have not received a tracking email within 3 business days of placing your order, check your spam folder, then email info@roosebeck.com.

Address accuracy

We ship to the address you enter at checkout. Please check it before completing your order. If you find an error, email info@roosebeck.com immediately. If your order has not yet shipped, we will update the address. Once an order has shipped, the carrier may charge an address correction fee, which we pass on to you.

If a package is returned to us because of an incorrect or undeliverable address, we refund the order minus the original outbound shipping cost and any return-to-sender fees charged by the carrier.

Damaged or lost shipments

Inspect your package as soon as it arrives. If your instrument arrives damaged or your package goes missing in transit, contact us within 3 days of delivery, or of the expected delivery date if the package never arrived, at info@roosebeck.com.

We work with the carrier to file a claim and arrange a replacement or refund. Keep all original packaging until the claim is resolved. Full details are in our return and refund policy.

Multiple items, multiple packages

Larger orders may ship in multiple boxes. If your order includes a large instrument plus accessories, you may receive separate tracking numbers and the packages may arrive on different days. This is normal.

Wholesale and dealer orders

This policy applies to retail orders placed on Roosebeck.com. Wholesale and dealer accounts ship under separate terms set in their account agreement.

Questions

Email info@roosebeck.com or call 800.673.1517. We answer Monday through Friday, 9 AM to 5 PM Eastern.