Refund policy
Effective date: July 11, 2026
Roosebeck accepts returns within 30 days of delivery. Returns require a Return Authorization number. You pay return shipping. Refunds are issued to the original payment method within 5 to 10 business days after we receive and inspect the item.
Where you bought it
If you purchased your Roosebeck instrument from a retailer or website other than Roosebeck.com, contact that seller directly. Their return policy applies, not ours.
If you purchased directly from Roosebeck.com, email info@roosebeck.com to start a return.
Return window
We accept returns within 30 days of the delivery date. Returns are not accepted after 30 days.
How to return an item
- Email info@roosebeck.com with your order number to request a Return Authorization number (RA#).
- We email you the RA# and the return address.
- Pack the instrument in its original packaging.
- Write the RA# clearly on the outside of the box.
- Ship the package back to us within 14 days of receiving your RA#.
An RA# is required for all returns. Packages sent back without an RA# are charged a 20 percent restocking fee.
Condition requirements
Returned items must be in new, unused, resalable condition and packed in the original packaging. Instruments that arrive back damaged, modified, or showing wear may be subject to a repair charge or a 20 percent restocking fee, depending on condition.
Return shipping
You are responsible for return shipping costs on standard returns. We recommend insuring the package for the full value of the instrument. Items damaged in transit on the return trip cannot be accepted for refund or exchange, and the claim goes through the carrier.
Roosebeck covers return shipping when the instrument arrived damaged or has a manufacturing defect. In those cases we provide a prepaid return label.
Refund amount
Refunds are issued to the original payment method within 5 to 10 business days after we receive and inspect the returned item.
You receive a full refund of the purchase price. We do not deduct the cost of the original outbound shipping.
If you paid calculated shipping at checkout, that shipping charge is not refunded.
Discount codes applied to the original order are not refundable.
Items that cannot be returned
- Strings, picks, tippers, and other consumable accessories
- CDs, DVDs, sheet music, and books
Damaged on arrival
Inspect your shipment as soon as it arrives. If your instrument arrives damaged, contact us within 3 days of delivery at info@roosebeck.com with your order number and clear photos of:
- The shipping box, all sides
- Any damage to the packaging
- The damage to the instrument itself
Keep all original packaging until the claim is resolved. Damage reported more than 3 days after delivery cannot be processed as a shipping claim.
Defects and warranty issues
If your instrument has a manufacturing defect that appears outside the 30-day return window, email info@roosebeck.com with photos and a description. We have been building these instruments since 1973 and we stand behind our work. Most issues are resolved with repair, replacement parts, or a replacement instrument at our discretion.
Questions
Email info@roosebeck.com or call 800.673.1517. We answer Monday through Friday, 9 AM to 5 PM Eastern.