Terms of Sale

Terms of Sale

Effective Date: May 15, 2026

This Terms of Sale Agreement (the "Agreement") is a binding legal contract between you and Mid-East Manufacturing, Inc., doing business as EnSoul Music Designs, Inc. ("Roosebeck," "we," "us," or "our"), the owner and operator of Roosebeck.com (the "Site"). By ordering any product through the Site, you accept this Agreement as it may be updated from time to time. Changes take effect when posted.

This Agreement supplements our Terms of Use and Privacy Policy. Please read all three.

Orders and Sales Tax

You may place orders on the Site at any time, subject to occasional planned or unplanned downtime.

Roosebeck is currently registered to collect sales tax in Florida only. Florida customers will see applicable state and local sales tax added at checkout. Customers in other states will not see sales tax added to their order. You may owe use tax to your home state on out-of-state purchases; that obligation is between you and your state.

As Roosebeck grows and crosses sales thresholds in additional states, we will register in those states and begin collecting tax there. We do not collect tax in states where we are not registered.

Orders placed through Amazon or other marketplaces are subject to those platforms' tax collection policies, not this one.

Product Descriptions

We do our best to describe every instrument accurately on the Site, including specifications, materials, dimensions, and finish details. However, we do not warrant that descriptions or other content on the Site are perfectly accurate, complete, current, or error-free. If you have a question about a specific instrument before ordering, email info@roosebeck.com and we will answer it.

Display and Color

We have made every effort to display our instruments as accurately as possible. The colors and finish details you see on screen depend on the display and color settings of your monitor or device, and minor variation between what you see online and the actual instrument is normal. Each instrument is also handmade, so small natural variations in wood grain, finish, and inlay are part of the character of the piece, not defects.

Returns and Exchanges

Our Returns and Refunds policy is part of this Agreement. Please review it before placing an order.

Pricing

All prices on the Site are in U.S. Dollars. Prices include free standard shipping within the continental United States. Alaska, Hawaii, and Puerto Rico may have calculated shipping at checkout for oversized items; see our Shipping Policy for details.

If a price posted on the Site is obviously incorrect because of a typographical, technical, or supplier error, we reserve the right to cancel your order and refund you the full amount you paid, even if your order has been confirmed and your card charged. This applies regardless of how the error occurred.

Payment

We accept major credit and debit cards through Shopify Payments, along with Apple Pay, Google Pay, Shop Pay, and other methods shown at checkout. We do not accept checks, drafts, or money orders for orders placed through the Site.

If a payment is disputed and a chargeback is initiated, you agree to bear all costs associated with that dispute, including any fees charged to us by our payment processor.

Order Confirmation and Status

After you place an order, we send a confirmation email within one business day with your order number. When your order ships, we send a second email with carrier tracking information.

You can also log into your account on Roosebeck.com to view order history and tracking. By placing an order, you consent to receive transactional emails from us about that order.

If you have a question about your order, email info@roosebeck.com.

Shipping and Risk of Loss

Standard shipping is free for orders shipped to the continental United States. Alaska, Hawaii, and Puerto Rico may have calculated shipping at checkout. Full details are in our Shipping Policy.

Title to the goods and risk of loss pass to you when we deliver the package to the carrier. If your shipment arrives damaged, please follow the damage claim process described in our Returns and Refunds policy.

Security

Please review our Privacy Policy for information on how we handle payment data. In the event of unauthorized use of your credit card, you should also notify your bank or card issuer directly.

Disclaimer of Warranties

YOU WAIVE ALL OTHER REMEDIES, WARRANTIES, GUARANTEES, OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, EXCEPT AS EXPLICITLY STATED IN THIS AGREEMENT OR REQUIRED BY APPLICABLE LAW. BY USING ROOSEBECK PRODUCTS, YOU ACKNOWLEDGE THAT YOUR USE IS AT YOUR OWN RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH SERVICING OR REPAIRING ANY EQUIPMENT USED WITH ROOSEBECK PRODUCTS.

ROOSEBECK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THE WARRANTIES IN THIS AGREEMENT GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

IF AN ITEM IS PURCHASED FOR CONSUMER USE, ANY IMPLIED WARRANTY EXPIRES WITH ANY EXPRESS WARRANTY ON THE PRODUCT.

Limitation of Liability

ROOSEBECK HAS PRICED ITS PRODUCTS WITH THE UNDERSTANDING — AND YOU ACKNOWLEDGE — THAT ROOSEBECK WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY, OR INDIRECT DAMAGES OF ANY KIND, ARISING FROM ANY COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY, OR OTHER CAUSES, DIRECTLY OR INDIRECTLY CONNECTED WITH ANY ROOSEBECK PRODUCT OR ITS USE. THE ONE EXCEPTION IS CONSEQUENTIAL DAMAGES FOR PERSONAL INJURY ARISING FROM PRODUCTS PURCHASED FOR CONSUMER USE.

Follow all instructions and heed all warnings accompanying any product. Some items may include small parts and may not be suitable for young children. Keep such items out of reach of children.

YOU AGREE NOT TO JOIN ANY LAWSUIT WITH ANOTHER PERSON OR SERVE AS A CLASS REPRESENTATIVE IN A CLASS ACTION AGAINST ROOSEBECK ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS ORDERED THROUGH THE SITE.

Indemnification

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD ROOSEBECK COMPLETELY HARMLESS FROM AND AGAINST ANY CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS' FEES, ARISING FROM OR RELATED TO YOUR USE OF ANY ITEMS PURCHASED THROUGH THE SITE.

Governing Law and Venue

This Agreement, the entire relationship between you and Roosebeck, and any litigation or other legal proceeding between you and Roosebeck (whether grounded in tort, contract, statute, or equity) is governed by the laws of the State of Florida, without regard to its conflict of laws principles.

Any dispute arising from or related to this Agreement is subject to the arbitration and venue provisions in our Terms of Use.

Contact

Questions about an order or about this Agreement:

Roosebeck Fine Instruments c/o EnSoul Music Designs, Inc. 2330 Commerce Park Drive NE, Suite 1-A Palm Bay, Florida 32905 USA

Email: info@roosebeck.com